Change your game

to get the W

W Professional Services has assembled a team of elite performers focused on developing custom made solutions for any type of business.

Based in a strong belief in always giving an astonishing customer experience, Our philosophy rests in a powerful attention to any detail who can help to become the player your team needs to shape your business or project, evolve it or reach the next level…

To Get a WIN !

Services

We have the latest technological tools to ensure total discretion and privacy of all our partners' data and guarantee a quick, effective and dedicated response because all our highly qualified personnel is located in different sites within the US and Latin America, this ensures service management under the same time zone.

Contact Center Development

Contact Center Coordinator / Vendor Manager

Contact center coordinator, manages the partner deliverables and coordinates the optimal performance of their agents to achieve the objectives stipulated in the contractual terms. Operate among partners, peers, and supervisors within a matrix environment to ensure all SLAs are tracked and met.

Workforce manager

Manage customer experience and service levels while working to reduce business costs and boost the efficiency of employees, forecasting staffing needs, need to consider the contact volume, headcount requirements, and time-off requests.

QA (Quality Assurance)

Internal auditing of calls, Assuring quality of calls to BPOs, updating scorecard and coaching opportunities for agents. Analyze call patterns and ways to improve.

Training department

Instructional Design and Content Development

We use sound instructional design, adult learning, and teaching methodologies to create learning solutions that drive and improve performance. Your organization’s training curriculum will be tailored to your business' goals and suited for your specific needs.

Remote Training

Our remote training services offer your organization flexibility in meeting your employee training needs by allowing you to upskill your employees digitally, regardless of their physical location. Sessions are delivered via the most technologically advanced platforms and are efficient, effective, appealing, and engaging.

Other Departments

Project Management

Occupations in the service sector require special training in the arts or sciences. Some professional services, such as architects, accountants, engineers, doctors, lawyers, and teachers, require the practitioner to hold professional degrees or licenses and possess specific skills.

Bookkeeping

The recording of financial transactions, and is part of the process of accounting in business and other organizations. It involves preparing source documents for all transactions, operations, and other events of a business.

Data Entry

In charge of entering all the data into different computer databases. In addition, manage and maintain effective record keeping, organizing files to collect information for future use.

Business Staffing

Staffing specialists will spend their time recruiting on multiple platforms, reviewing resumes, interviewing, assessing skills, discussing compensation, and completing the screening process so you don't have to. That means you can save time and focus on your business by letting an agency handle the hard part.

Contact us
and let’s win together.

W Professional Services specializes in delivering quick and tailor-made solutions for all Onsite Contact Centers or Virtual Contact Centers needs: Training, Workforce Management, QA, Staffing, Bookkeeping, FP&A, Data Entry and Project Management.

813-586-4187 

Telephone

5830 W Thunderbird Rd  Suite B8 PMB 1132  Glendale AZ 85306-4655

Address

contact@wproservice.com

Email